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In a mill, far from people, lives a miller with her daughter Vojtěška. There is no man's hand here, but behind the dam of the pond lives a waterman, who does not leave the miller without help in difficult times. When the mill is most busy, unexpected help appears - a young traveler. Yesterday Vojtěška claimed that such a person had not yet been born, so that she could only look at him with her eyes. But today, under the full moon, a reed sings to her, so it is no wonder that she cannot sleep...
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Since a bitter winter storm stole the life of Gerda's mother, she and her father have sadly continued to run the remote hotel they call home. Lonely and isolated, Gerda's only joy is Kai, the handsome bellboy. A mysterious guest with an icy stare arrives at the hotel one night, wrapped in fur and diamonds. By daybreak, the "Snow Queen" has vanished with Kai! Gerda embarks on a journey of morphing seasons, fantastical creatures, and long-frozen mysteries in a desperate quest to find her stolen love.

A mysterious woman comes in to town and inhabits the local haunted mansion, making everyone wonder if she's a witch or "The Grey Lady".